Get answers to all your frequently asked questions about our products, services, and policies. If you still require any assistance, please don't hesitate to reach out to us either via email support@buzdesigns.com, or any of our social media channels. We will get back to you within 24 to 48 hours.
Frequently Asked Questions
After your purchase, an email is automatically sent with a link to download your digital file. This email is sent to the email address you've provided on the checkout page. If you don’t see it in your inbox, check your spam file or social or promotions tab (if you use Gmail).
If nothing happens when you click the download link, try a different browser. For example, if you’re using Google Chrome, try Microsoft Edge or Internet Explorer.
Please note: Most mobile and tablet devices DO NOT allow for downloading through a link. You should always access the link from a laptop or PC. Once you download it to your PC, you can send it to yourself via email or Dropbox (or whichever way you normally transfer files from your computer to your mobile or tablet) to access it from your mobile or tablet device.
Once you click on the link to download the file, you can select the location on your computer that you want to store it (The default folder is usually “Downloads”.).
The downloaded file is a PDF which contains instructions and links to the templates
Notes:
- If you don't have a PDF reader, you can download Adobes Reader for free here.
- You will need to a Gmail/Google account which is free and be logged in to use the Google spreadsheet.
In case there is any challenges, please contact us through email of any of our social media channels.
Sometimes Google Sheets can be glitchy. If it doesn't open, or if it opens in a view only mode, do the following:
In the top toolbar, click "File" > "Make a copy". This creates a copy of the spreadsheet with full access. If that doesn't work, try these troubleshooting options
- Open the spreadsheet from a computer or laptop
- Make sure there's enough space on your Google drive
- Try a different browser
- Make sure you logged into Google Sheets
If after all these and you are still having issues, be sure to reach out so we can assist you further.
Yes. The spreadsheets are fully editable and customizable. You can change the texts, titles, colors and fonts according to your needs.
However the cells of the spreadsheets are protected by default to prevent accidental changes to formulas, but you can easily remove sheet the protection if you want to.
No. Currently we only offer Google Sheets spreadsheets.
While Google Sheets and Excel are similar programme, they have large differences in their formulas and how formulas are set up. When a spreadsheet is exported to an Excel format, the formulas won't translate with it and the spreadsheet won't function properly as designed. So please use the google spreadsheet in Google Sheets only.
For Google sheets, the spreadsheet can work on your phones and tablets. But you will need to make the first copy of the sheet on a computer or laptop. The spreadsheets function best in the Google Sheets app.
Yes, contact us.
Unfortunately we don’t accept returns, cancellations or refunds as you receive an instant download at the time of your purchase. Before purchasing a product, please read all the information in the image, descriptions. But contact us if you have any problem with your order or before ordering.
These digital products are for personal use only. All of the files are original copyright to Buzdesigns and as such cannot be resold, copied or distributed in an shape or form.